Recrutement de 01 Business Transformation Officer, NOB pour World Food Programme

Entreprise : World Food Programme
Niveau d'étude : Non precise

Recrutement de 01 Business Transformation Officer, NOB

Nouakchott, Mauritanie
time type
Full time

job requisition id
JR116263
DATE LIMITE DE CANDIDATURE

29 September 2025-23:59-UTC heure moyenne de Greenwich (Nouakchott)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.


ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.


At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

WHY JOIN WFP?

WFP is a 2020 Nobel Peace Prize Laureate.

WFP offers a highly inclusive, diverse, and multicultural working environment.

WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Job title : Business Transformation Officer

Contract type: Fixed Term, NOB

Duration: 12 months

Division/Unit: TEC

Duty Station (City, Country): Nouakchott

Reporting line: Country Director

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

BACKGROUND AND CONTEXT

This position is based at the WFP Country Office in Nouakchott, Mauritania. The job holder reports to the Country Director.

Operating with minimal supervision, the incumbent engages across multiple business areas, maintaining close contact with business counterparts to translate operational needs into IT solutions. The role involves substantial day-to-day operational and analytical work, requiring initiative, autonomy, and sound judgment to manage unexpected challenges. The job holder also provides technical advice on business requirements and may guide junior staff.

JOB PURPOSE

Partner with the business to understand their needs and operating environment in order to transform business requirements into solutions exploiting IT capabilities and focusing on business satisfaction.

KEY ACCOUNTABILITIES (not all-inclusive)

Operational Leadership & Coordination
Digitalize Distribution Modalities: Ensure that all Country Office (CO) distribution modalities are fully digitalized to enhance efficiency and traceability.

Team Management & Motivation : Lead and manage a team with integrity, fostering a culture of ethics and motivation to achieve the objectives of the WFP Country Strategic Plan (CSP).

UNCT ITC Working Group Participation: Actively participate in the UNCT Information and Communication Technology (ICT) Working Group to align WFP initiatives with inter-agency strategies.

Internet Connectivity & Redundancy: Guarantee reliable internet connectivity across all WFP offices and sub-offices, with robust backup mechanisms in place to ensure business continuity.

Cross-Unit Collaboration : Collaborate with other units to ensure the effective implementation and operation of key initiatives such as Smart Sourcing, School Connect, and Community Feedback Mechanisms (CFM).

Business Analysis & IT Service Management
Requirements Gathering & Documentation : Capture, analyze, and document business requirements for IT solutions using diagrams, flowcharts, data models, user experience designs, and storyboards, in alignment with WFP policies and standards.

Stakeholder Communication : Communicate business requirements clearly to stakeholders to ensure shared understanding and successful implementation of strategies and plans.

Requirements Tracking & Change Management : Establish baselines and track business requirements through implementation, ensuring efficient change management and alignment with project goals.

Solution Testing & Quality Assurance : Test and evaluate IT solutions to verify alignment with business requirements, ensuring quality, accuracy, and user satisfaction.

Partnership Development: Build and maintain strong partnerships with business counterparts to effectively address their needs and improve service delivery.

Service Catalog Management: Oversee the IT service catalog, including active, retired, and upcoming solutions, to support effective knowledge management and service transparency.

Service Level Alignment & Satisfaction Surveys: Ensure IT service levels align with agreed Service Level Agreements (SLAs) and conduct regular surveys to assess business satisfaction with IT services.

Project Delivery Oversight: Manage estimates, business cases, planning, risk identification, and issue resolution to ensure timely and effective delivery of IT solutions.

Process Compliance & Standardization: Adhere to established processes, procedures, and templates for Business Relationship Management, Business Analysis, and IT Project Management to maintain consistency and compliance.

Qualifications & experience required


Education:

Advanced university degree in Computer Science, engineering or other relevant field, or First University degree with additional years of related work experience or trainings/course.


Experience:

• Has at least three years of professional level relevant work experience.

• Has analysed major technical issues of projects and formulated recommendations.

• Has participated in the analysis and re-design of business processes or applications.

• Has conducted cost-benefit analyses to support project management.

Language:

Fluency (level C) in French language. Intermediate knowledge (level B) in English.

Note: Please be advised that this vacancy may also be used to fill similar functions under SC9, SSA9, or lower-grades.

WFP LEADERSHIP FRAMEWORK



WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.


All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.


No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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